Quality
Micronnexus – Best in Class Quality
- Best in class technology
- Full transparency of all inclusives
- Tailored Solutions to fit every business model perfectly
- 28 languages
- 206 currencies
- 9.598 cities
- 2.221 airports
- Leading technology platform constantly being enhanced
- Ultrafast response time
- Up and cross sell options (e.g. insurances) for additional margin
- Ability to switch on and off every supplier as per client requirements
- Close relationship with all suppliers
- Best available rates for key international suppliers aswell as dynamically priced local suppliers
- Special discounts available via Rate code
- Micronnexus exclusive rates
- Fully insured products or simply cheap economic offering
- 98% booking availability due to connection to all key suppliers
- 130 international and the most important local suppliers (and over 1.200 sub-suppliers)
- Multiple rate structures (Net-/Crossrates, Pre- and Postpaid)
- Guarenteed fleet availability
- Professional Service
- Full Support
- Bookings can be tracked by country. Destination, hotel, passenger, flight etc.
- Extensive reports and management information: bookings, turnover (per destination or supplier)
- Email-, Telephone- or Live-Chat Business support Mo-Fr 08:00-18.00 (3 languages)
- Email and Telephone Consumer support Mo-Fr 09:00-19:00 + Sa 10:00-18:00 (5 languages)
- Real-time reporting and accounting
- 24/7 Service Level Agreement with 99.98% availability guaranteed
- Live (average 1-5 sec.) and cached prices
- Dedicated account manager
- Full 1st or 2nd level customer support through a multilingual call centre in addition to email and live chat functionalities
- Additional support can be easily set-up based on partner requirements
- 100% Subsidiary of TUI Travel PLC – 100% Quality
